Support
Expertise
Beas Data Vault wants to set our customers up for success, so we hire support personnel who can make that happen. There is no single solution that works for every PC. That's why GDV offers free support from technicians with the expertise to configure dataVault optimally for your system.
Results
Our support personnel use GoToAssist virtual meeting technology to quickly resolve any issues that arise. GoToAssist is a state of the art remote desktop sharing tool that enables us to work on your PC over the web. This means that you don't have to follow complex instructions over the phone… all you have to do is sit back and let us solve any problems that exist.
Commitment
Support is available 8am - 5pm MST for routine assistance and 24 X 7 for emergency restores. We will arrange support calls around your schedule, or you may call us when you're ready. We will be there when you need us most.
Serious Support
We are very serious about supporting customers. We will always go the extra mile to ensure that your experience is headache-free. Whether it's our timely response to support inquiries or our ability to deliver disaster recovery media, our commitment to our customers is strong. Put us to the test - you won't be disappointed.
Call Support at 408-410-6971.
24x7 Support
Beas’s 24x7 Monitoring is the cornerstone of our Beas’s Remote DBA service. It is the most cost-effective way to monitor the health of your Oracle® and Microsoft® SQL Server™ database systems.
Beas’s 24x7 Monitoring is comprised of industry-proven commercial monitoring tools (powered by Converse Software) acting as a watchdog through a dedicated 3DES 168-bit encryption connection that regularly assesses resources and performance of your database systems. The software provides redundant monitoring of various resources and sends alerts to your Beas’s team. In addition, members of your internal staff can also be alerted.
Our operational infrastructure includes best practices, standards, and procedures implemented by experienced Oracle and Microsoft Certified professionals, along with sophisticated software for system monitoring and reporting, escalation notification, issue tracking, and change management all accessible via an Internet-based Portal.
Key Benefits
- Early detection and diagnosis, which improves system reliability, availability and performance.
- Notification before your customers or users know there's a problem.
- Redundant and secure monitoring -- using industry-proven commercial monitoring tools at our centralized Operations Center.
- Guaranteed response times to give you peace of mind.
- Monthly reporting through our Online Portal to provide trend analysis and system recommendations.
- Allows you to free your DBA resources to focus on core competencies.